FAQ

Q: How are packages shipped from your warehouse in China? A: Packages from our warehouse in China are shipped via Aliexpress Standard Shipping or EMS, depending on the weight and size of the product.

Q: How are packages shipped from your US warehouse? A: Packages shipped from our US warehouse are shipped through USPS.

Q: Do you ship worldwide? A: No, we currently ship only to the United States. However, we are actively working on expanding our reach to ship worldwide in the future.

Q: How long does shipping take within the United States? A: Shipping to the United States typically takes 10-25 business days, not including our 2-5 day processing time.

Q: Do you provide tracking information for orders? A: Yes, you will receive an email with your tracking information once your order ships. If you haven’t received tracking information within 5 days, please contact us.

Q: What should I do if my tracking says “no information available at the moment”? A: For some shipping companies, it takes 2-5 business days for tracking information to update. If your order was placed more than 5 business days ago and there is still no information, please contact us.

Q: Will all my items be sent in one package? A: For logistical reasons, items in the same purchase may sometimes be sent in separate packages.

Q: What if I have more questions about shipping? A: If you have any other questions, please contact us and we will do our best to help you out.

Q: How do I contact you for shipping-related questions? A: You can contact us for any shipping-related questions through the contact information provided on our website.

Q: What is your return policy? A: We have a 30-day return policy, meaning you have 30 days after receiving your item to request a return. Items must be unworn, unused, with tags, and in their original packaging.

Q: How do I start a return? A: To start a return, contact us at info@bezmobuy.com. If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package.

Q: What should I do if I receive a damaged or defective item? A: Please inspect your order upon reception and contact us immediately at info@bezmobuy.com if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right.

Q: How will I be notified about my refund status? A: We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Q: How long does it take to process a refund? A: If your refund is approved, it will be processed within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

Q: What should I do if I haven’t received my refund after 15 business days? A: If more than 15 business days have passed since we’ve approved your return and you haven’t received your refund, please contact us at bezmobuy@gmail.com.

Q: What personal information does BezmoBuy collect about me? A: We collect personal information such as your name, address, phone number, email, order information, account information, shopping information, and customer support information. We also collect information through cookies and from third parties like payment processors.

Q: How does BezmoBuy use my personal information? A: We use your personal information to provide and improve our services, process your payments, fulfill orders, send notifications, facilitate returns and exchanges, and for marketing, security, and fraud prevention purposes.

Q: Does BezmoBuy share my personal information with third parties? A: Yes, we may share your personal information with vendors and third parties who perform services on our behalf, business and marketing partners, affiliates, and in connection with business transactions or legal obligations.

Q: What are cookies, and how does BezmoBuy use them? A: Cookies are small data files stored on your device. We use cookies to power and improve our site and services, run analytics, and tailor services, products, and advertising to your preferences. You can manage cookie settings through your browser.

Q: How can I manage my communication preferences? A: You can opt out of receiving promotional emails by using the unsubscribe option in our emails. We may still send you non-promotional emails related to your account or orders.

Q: How does BezmoBuy protect my personal information? A: We implement various security measures to protect your personal information. However, no security measures are perfect, and we recommend not using unsecure channels to communicate sensitive information.

Q: How long does BezmoBuy retain my personal information? A: The retention period for your personal information depends on factors such as maintaining your account, providing services, complying with legal obligations, resolving disputes, and enforcing contracts and policies.

Q: How can I contact BezmoBuy regarding privacy concerns? A: If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please email us at info@bezmobuy.com.

Q: What do I agree to by using BezmoBuy's website and services? A: By using our website and purchasing from us, you agree to our Terms of Service, which include conditions, policies, and notices. These terms apply to all users, including browsers, vendors, customers, merchants, and content contributors.

Q: Where can I find the most current version of the Terms of Service? A: You can review the most current version of our Terms of Service at any time on this page. We may update these terms periodically, and it's your responsibility to check for changes.

Q: What should I do if I don't agree with the Terms of Service? A: If you do not agree to the Terms of Service, you should not access or use our website or any of our services.

Q: Can the Terms of Service change, and how will I know if they do? A: Yes, we reserve the right to update or change the Terms of Service by posting updates on our website. Your continued use of the website after any changes indicates your acceptance of those changes.

Q: Who provides the platform for BezmoBuy's online store? A: Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform to sell our products and services.

Q: Are there any age restrictions for using BezmoBuy's website? A: Yes, by agreeing to our Terms of Service, you represent that you are at least the age of majority in your state or province, or you have given us consent to allow any of your minor dependents to use the site.

Q: What happens if I violate the Terms of Service? A: A breach or violation of any of the Terms will result in an immediate termination of your services.

Q: What information about my use of the service might be transferred unencrypted? A: Your content (excluding credit card information) may be transferred unencrypted and involve transmissions over various networks and changes to conform to technical requirements. Credit card information is always encrypted during transfer over networks.

Q: How do you handle errors or inaccuracies on the site? A: Occasionally, there may be errors, inaccuracies, or omissions in information related to product descriptions, pricing, promotions, offers, shipping charges, transit times, and availability. We reserve the right to correct these without prior notice.

Q: How can I contact BezmoBuy for questions about the Terms of Service? A: You can contact us with questions about the Terms of Service at info@bezmobuy.com. Our contact information is also available on our website.